I did a top-up echarge of Rs.10/- but my sms could not be sent by my bank’s mobile app for verification of my mobile number and device. It kept on saying message not sent / mobile number not formatted correctly. When I called VI customer care I was told by one Mr Ashish that the MSG ‘won’t go’. As my current plan does not support sms nor does the ,Rs.10 recharge support sms and that I should do a recharge of Rs.128 or Rs.129 to avail this facility of sms. I told him this is ridiculous. Just to send one sms why should I be forced to recharge with RS.128 or 129. I asked to speak to his supervisor to register my complaint / escalate this matter. But he kept on saying no one is available. But I insisted that he should at least try and connect me to his superior, whereupon he disconnected the call.
Ques to #PMO How can I be part of New / Digital India when because of such restrictive, unfair trade practices I am not able to even verify my device and mob.no. to use my mobile banking app? #BOIMobile #BankOfIndia
#TRAI needs to look into this restrictive and unfair trade practice of #VI #VodafoneIdea
